Position: Store Manager

Location: Bellevue, WA

Job Description
Report to: District Manager
Job Type: Full time

Summary

The store manager manages the restaurant on a day to day basis, sets and achieves highest standards in areas of customer experience, staffing, training/Managing employees, Ensuring service meets the Kukai brand, and Solving Problems from all perspectives.

He / She manages inventories, performs administrative paper work, controls prime costs as it relates to product and labor, controllable expenses to ensure budgets are met, sets up goals/plans for sales increase and cost reduction.

Responsibility

• Lead Excellent customer service
• Provide operational leadership and solve unusual problems from all perspectives in the restaurant.
• Financially well maintain the restaurant.
• 100% understand and agree the company’s wills and directions, being able to follow and complete the tasks given by the company.

Customer Experience

• Deliver consistent Kukai experience to the customers
• Drive Store Kukai spirit
• Customer wait time, table turn-over rate management
• Customer satisfaction on the daily bases.

Staffing

• Using ShiftPlanning to make schedule. Ensure restaurant is staffed and set up for business ensuring not to exceed labor budget.
• Ensure schedules are well designed, completed and posted by date established
• Post hiring, Perform interview, hiring qualified staff
• Maintain within 80% scheduling capacity, not running short on staff, not overworking staff.

Training

• Read, understand, follow and enforce the Employee Handbook, Training Guide, and Specific Departmental Standard Operating Procedures Manual including POS operations.
• Taking Notes daily for informing employees, sharing during meetings and training.
• Familiar with all products provided on menus and know how to become a good server.
• Provide training in all facets of operation with process sheet.

Leadership

• Provide professional leadership. Lead employees by volunteering for difficult works.
• Coach; Discipline and encourage employees when necessary to raise service level
• Lead on the floor during rush hours. 75% of working hour must be on the floor.
• The ability to lead all service stations from bussing to serving
• Maintain a good working environment for employees
• Leading by example and being a role model of the standards and behaviors consistent with Kukai’s values and culture
• Set positive examples for employees, especially arriving to work on time
• Assist staff when necessary in a positive and encouraging manner
• Being able to hold meetings to cheer up/motivate employees, giving goals and values of working in Kukai, hold employee events, making a work place not just a work place.

Operating

• 100% passing rate for Health Department Inspection
• Ensure opening / mid-day/ closing Daily Check Lists are completed
• Check server sections for preparedness
Ensure server stations are stocked with product and supplies
• Open and close restaurant
• Ensure restaurant and kitchen is clean outside and inside of any debris
• Check inventories
• Calculating and ordering of FOH/Bar supplies
• Ability for POS troubleshooting
• Arranging equipment maintenance/repair if needed
• Monitor and adhere to control systems to limit the possibility of theft
• Reinforce the safety awareness in the store and prevent accidents
• Familiar with First aid and emergency steps if needed

Office and Financial Works

• Complete hiring documentation
• Update vendor list
• Follow accounting procedures as established
• Manage, complete and ensure cash handling, procedures and sales reports are maintained in accordance with company policy
• Payroll Calculation assistance
• Complete documentation accurately and in a timely manner
• Administers approved financial budget and reports are maintained in accordance with company policy
• Take leadership role with preparation of monthly financial results, and annual budgets for the restaurant
• Manage all prime costs ensuring actual meets budget

Service Performance

• Answer phone quickly providing a warm friendly greeting
• Making sure all customers/tables are checked, by either the server or the manager to ensure customer satisfaction. Engage in conversation with guest assisting them when needed smoothing out upset or difficult customers
• Ensure servers are communicating brand and food product to guests and monitor and enforce consistency in server delivery
• Servers are suggestive selling and up-selling all products
• Monitor floor and tables ensuring excellent service
• Maintain a clean restaurant, kitchen and rest rooms
• Assist staff when necessary being a TEAM player
• Engage with guests building and developing relationship with customers

Communications

• Communicate to staff conducting Pre-shift meeting
• Conducts management conversation to discuss concerns and communicate any other pertinent information related to the operation
• Set weekly goals/tasks & review and report to DM.
• Ensure the company is well informed of any incidents that may require outside assistance
• Develop and maintain professional working environment for staff
• Build relationships with vendors

Leadership

• Provide professional leadership
• Set positive examples for employees, especially arriving to work on time
• Assist staff when necessary in a positive and encouraging manner
• Lead employees by volunteering for difficult works.
• Being able to hold meetings to cheer up/motivate employees, giving goals and values of working in Kukai.

Requirement

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Able to be stand and work on his/her feet for minimum of 8 hour per work day.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Comply with, coach and model a professional and clean Kukai dress code
• MAST Certification. Food Handlers Permit/Alcohol Serving Permit

Knowledge/Skills

• Ability to develop positive working relationships with all restaurant personnel
• Ability to speak clearly and listen attentively to guests and employees
• Ability to speak, read, and understand the primary language(s) of the work location
• Knowledge of and the ability to use a PC and Microsoft Office Suite
• Ability to adapt and succeed in a fast paced environment
• Ability to provide exceptional customer service
• Ability to lead and develop people
• Strong organizational, interpersonal and problem solving skills
• Entrepreneurial mentality with experience in a sales focused environment

Work Experience

• Three years progressively responsible restaurant experience and one year management experience
• Minimum High School or GED

To apply for this job email your details to bellevue@kizuki.com

Apply using webmail: Gmail / AOL / Yahoo / Outlook